Audi A3, Audi A4: Among most satisfying to South Africans

Thursday, December 22, 2005

Audi A3, Audi A4: Among most satisfying to South Africans

According to the J.D. Powers report the Audi A3 and Audi A4 are among the most satisfying cars to South Africans.

Two Audi and two Volkswagen models rank highest in satisfying owners, according to the J.D. Power and Associates/CAR Magazine 2005 South Africa Customer Satisfaction Index (CSI) Study(SM) released today. The four awards -- which are the most received by any manufacturer in the study -- are for the Audi A3, Audi A4, Volkswagen Citi Golf and the Volkswagen Touran.

The CSI Study is a comprehensive measurement of ownership satisfaction covering 77 attributes grouped into four factors of satisfaction (the importance of each factor is shown as a percentage):
- Vehicle quality and reliability (32%) - Vehicle appeal (29%) -- includes performance, design, comfort, styling and features - Dealership service satisfaction (19%) - Cost of ownership (20%) -- includes fuel consumption, insurance and cost of service/repair.